What are the hours of operation for “the buc”?

  • Piedmont-Lenox Line
    • Morning Commute – 6:30 a.m. to 9:30 a.m.
    • Afternoon Commute – 3:30 p.m. to 7 p.m.
  • Lenox Park Line
    • Commute Service – 6:30 a.m. to 8:00 p.m.
    • Lunchtime Extension – 11:30 a.m. to 2:30 p.m. (Lenox Square Food Court)

What does it cost to ride?

Nothing – the service is FREE!

What do I do if I lost something on the shuttle?

You have two options – 1) Call 770 449-1806 x146 and tell them what you have lost or 2) complete the lost items form (include link to form email that goes to ajohnson@americancoach.com )  If it has been found on the shuttle we will return it to you.

Who do I contact to comment about the service?

E-mail is the best way to register complaints – it allows us to track your exact concerns and document them appropriately. E-mail us at info@bucride.com or if you need to talk to someone call 404-812-RIDE.

How can I get more route maps?

E-mail us at info@bucride.com or call us at 404-812-RIDE. Let us know how many you need and we will get them to you.

Do the shuttles run on holidays?

Shuttles will run regular routes every weekday with the exception of Thanksgiving Day, Christmas Eve (1/2 day) Christmas Day, July 4th, Memorial Day, New Year’s eve (1/2 day), New Year’s Day and Labor Day.

Who is paying for the shuttle?

$1.5 million of local tax revenues collected by the Buckhead Community Improvement District (CID) was used to leverage $4.7 million of federal transportation funds to support the first three years of operation.  The Buckhead CID currently provides roughly three quarters of a million dollars to operate the buc each year.

Will a shuttle stop if I flag it down but am not at a stop?

No. Due to liability issues, the vehicles will not be allowed to pick up or drop off passengers at locations other than specifically designated shuttle stops.

Can I wait inside the building lobby if the weather is bad?

Yes, the stops were specifically located so you can do this – just make sure to catch the driver’s attention to let them know you are boarding – sometimes you may not be easy to spot!

What do the numbers on the stop signs mean?

The printed route maps show numbered stops. These numbers correspond to the numbers indicated on the shuttle stop signs and indicate the direction of service.